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The Perception Risk Vector: Why Optics Matter and How to Manage it in Corporate Compliance

Abstract

Oftentimes “how it looks” can be as damaging as “what happened.” For regulators, prosecutors, courts, employees, customers, investors, and investigative journalists, organizational ethics is never judged solely through the narrow lens of technical legality or internal intent. It is evaluated through a volatile prism of trust, institutional credibility, and public appearance. Whether a company’s actions appear objective, independent, transparent, and consistent frequently determines whether an operational misstep remains a manageable internal correction or escalates into a catastrophic public crisis.

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Author

Portrait image of Camélia Gardot
Camélia Gardot
Senior Director of Compliance, Hertz , Albania

Camélia Gardot is a qualified lawyer and holds a certificate in Leadership, Ethics and Corporate Accountability from Harvard Business School. Prior to joining Hertz as Director of Compliance in 2024, she served as Head of Compliance for the Connected Intelligence business at Airbus Defence and Space and as Head of Legal and Compliance for Egis’ aviation business. Over the course of her career, Camelia has developed extensive experience in driving the transformation and globalization of complex ethics and compliance programs. In addition, she is an active member of the French Compliance Society and coauthored the Society’s White Paper on Third Party Risk Management.

Company

Hertz  logo

Hertz

Hertz Global Holdings, Inc. is one of the world’s leading car rental and mobility solutions providers. Its subsidiaries, including The Hertz Corporation, and licensees operate the Hertz, Dollar, Thrifty, and Firefly vehicle rental brands, with more than 11,000 rental locations in 160 countries around the globe. The company also operates the Hertz Car Sales brand, which offers a range of used cars for sale online and at locations across the United States, and the Hertz 24/7 car-sharing business in Europe.

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